TERMS AND CONDITIONS

Last updated: August 11, 2026

OVERVIEW

Welcome to Noble Ark BV.

The terms “Noble Ark”, “we”, “us” and “our” refer to Noble Ark BV, a company established in Belgium.

Noble Ark BV operates this website, webshop and online account environment, including all related information, content, features, tools, products and services (collectively, the “Services”).

Noble Ark BV primarily serves business customers (“Customers”) and offers personalised skincare and cosmetic products that are assembled and/or personalised according to the Customer’s wishes, specifications, branding and/or instructions.

The Services are primarily intended for business customers in Belgium and other Member States of the European Union.

These Terms and Conditions (the “Terms”) govern the rights and obligations of Noble Ark BV and the Customer in connection with the use of the Services, requests for personalised products, and the placing and fulfilment of orders.

By using our website, creating an account, submitting a request or placing an order, the Customer confirms that they have read, understood and accepted these Terms.

If the Customer does not agree with these Terms, they may not use the Services or place an order.

ARTICLE 1 – APPLICABILITY AND DEFINITIONS

1. These Terms apply to all offers, requests, quotations, orders, agreements, deliveries and services provided by Noble Ark BV, unless expressly agreed otherwise in writing in advance.
2. These Terms apply to business customers, including companies, self-employed persons, corporations, brands, retailers, distributors, salons and other professional customers.
3. By submitting a request or placing an order, the Customer confirms that they are acting in the course of their professional or business activities.
4. Any general or specific terms and conditions of the Customer shall apply only if Noble Ark BV has expressly accepted them in writing in advance.
5. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

ARTICLE 2 – ACCESS AND ACCOUNT

1. For certain parts of the Services, the Customer may be required to create a personal or business account.
2. The Customer is responsible for providing accurate, current and complete information.
3. The Customer is responsible for keeping their login credentials confidential and for all activities carried out through their account.
4. The Customer must immediately notify Noble Ark BV if they suspect that their account or login credentials are being used without authorisation.
5. The account is intended for the relevant business and may not be transferred, sold or made available to third parties without the prior written consent of Noble Ark BV.
6. Noble Ark BV reserves the right to temporarily or permanently block or terminate an account in the event of misuse, fraud, inaccurate information or a breach of these Terms.

ARTICLE 3 – PRODUCTS AND PERSONALISATION

1. Noble Ark BV offers skincare and cosmetic products that may be fully or partially personalised according to the Customer’s wishes, branding, specifications or instructions.
2. Personalisation may include, among other things, packaging, labelling, branding, design, product selection, quantities and other agreed specifications.
3. The Customer is responsible for the accuracy of all information, files, logos, texts, images, trademarks and other materials provided to Noble Ark BV.
4. Noble Ark BV is not responsible for errors resulting from incorrect, incomplete or late information provided by the Customer.
5. Before production, the Customer must carefully review and approve all designs, mock-ups, texts, labels and other specifications provided by Noble Ark BV.
6. Following the Customer’s written or electronic approval, Noble Ark BV may proceed with production or personalisation.
7. Minor technical, colour or printing differences may occur between digital designs, screen displays and the final product. Such differences shall not constitute a defect where they do not materially affect the agreed specifications.
8. Noble Ark BV reserves the right to modify product formulations, packaging or other product characteristics where this is necessary due to legal requirements, availability of raw materials, production circumstances or other circumstances beyond its reasonable control.

ARTICLE 4 – REQUESTS AND QUOTATIONS

1. A request submitted through the website, webshop, account environment, email or another communication channel does not automatically constitute a final order.
2. Following a request, Noble Ark BV may provide the Customer with a quotation, proposal, mock-up or product specification.
3. A quotation issued by Noble Ark BV is binding only if expressly stated as such and for the period specified therein.
4. An agreement is formed when Noble Ark BV confirms the order in writing or electronically, or when Noble Ark BV begins performing the order.
5. Noble Ark BV reserves the right to refuse a request or order, including where the requested personalisation is technically, legally or commercially unfeasible.

ARTICLE 5 – ORDERS

1. The Customer must carefully review an order before confirming it.
2. Once an order has been confirmed, it may only be cancelled with the prior written consent of Noble Ark BV.
3. Because personalised products are specifically produced or modified for the Customer, an order cannot automatically be cancelled after approval and/or commencement of production.
4. If Noble Ark BV agrees to a cancellation, it may charge the Customer for costs already incurred, including production costs, design and personalisation costs and other demonstrable expenses.
5. Noble Ark BV reserves the right to cancel orders if fulfilment becomes impossible or unreasonable due to circumstances beyond its control.

ARTICLE 6 – PRICES AND PAYMENT

1. All prices are stated in euros unless otherwise agreed in writing.
2. Unless otherwise stated, prices exclude VAT, shipping costs, customs charges, import duties and other applicable costs.
3. For business customers within the European Union, an intra-Community VAT treatment may be applied where the applicable legal requirements are met.
4. The Customer is responsible for providing accurate company and VAT information.
5. Noble Ark BV reserves the right to change prices, product prices, personalisation costs and shipping costs.
6. A price change shall not affect orders already confirmed in writing by Noble Ark BV, unless otherwise agreed.
7. Payment must be made in accordance with the payment terms and payment method stated on the invoice or order confirmation.
8. If the Customer fails to make payment on time, Noble Ark BV is entitled to suspend further deliveries or services until all outstanding amounts have been paid.
9. In the event of late payment, interest and reasonable collection costs may be charged to the extent permitted by applicable law.

ARTICLE 7 – DELIVERY

1. Noble Ark BV delivers to addresses in Belgium and, where agreed, to addresses in other Member States of the European Union.
2. Stated delivery times are indicative unless a binding delivery period has expressly been agreed in writing.
3. The delivery period shall commence only after all necessary information, approvals and payments have been received from the Customer.
4. Delays caused by missing information, late approvals, payment delays or changes requested by the Customer may result in a corresponding extension of the delivery period.
5. Noble Ark BV shall not be liable for delays caused by carriers, customs procedures, production issues, shortages of raw materials, force majeure or other circumstances beyond its reasonable control.
6. Upon delivery, the Customer must inspect the goods as soon as reasonably possible for visible damage, shortages and any other immediately apparent discrepancies.

ARTICLE 8 – RISK AND RETENTION OF TITLE

1. Risk in relation to the products shall pass in accordance with applicable law and the delivery terms agreed between the parties.
2. To the extent permitted by applicable law, ownership of the delivered products shall remain with Noble Ark BV until the Customer has paid all amounts due in connection with the relevant agreement in full.
3. Until ownership has transferred, the Customer may not pledge or otherwise encumber the products.

ARTICLE 9 – INSPECTION AND COMPLAINTS

1. The Customer must inspect the delivered products upon receipt or as soon as reasonably possible thereafter.
2. Any visible damage, shortages or discrepancies must be reported to Noble Ark BV in writing as soon as possible.
3. When submitting a complaint, the Customer must provide sufficient information, including the order number, a description of the issue and, where relevant, photographs or other supporting evidence.
4. If a product is demonstrably not in accordance with the agreed specifications, Noble Ark BV shall, depending on the circumstances, seek an appropriate solution.
5. A complaint does not automatically entitle the Customer to suspend payments.

ARTICLE 10 – PERSONALISED PRODUCTS

1. The Customer acknowledges that personalised products are specifically produced or modified for their business, brand or individual requirements.
2. Due to the individual nature of these products, they cannot ordinarily be resold to another Customer.
3. Accordingly, cancellation, modification or refund of personalised orders is only possible with the prior written consent of Noble Ark BV and to the extent permitted by applicable law.
4. If the Customer requests changes after an order has been approved, Noble Ark BV may charge additional costs for such changes.

ARTICLE 11 – CUSTOMER TRADEMARKS, LOGOS AND MATERIALS

1. The Customer retains all rights to its trade names, trademarks, logos, images, texts and other materials supplied to Noble Ark BV.
2. By providing such materials to Noble Ark BV, the Customer grants Noble Ark BV the right to use those materials to the extent necessary to produce and deliver the agreed products and services.
3. The Customer represents and warrants that it is authorised to use and provide such materials to Noble Ark BV.
4. The Customer shall indemnify Noble Ark BV against third-party claims arising from the use of materials supplied by the Customer where such use is carried out in accordance with the Customer’s instructions.

ARTICLE 12 – NOBLE ARK INTELLECTUAL PROPERTY

1. All intellectual property rights relating to the website, webshop, account environment, texts, images, designs, software, trade names, logos, processes and other materials developed by Noble Ark BV remain the property of Noble Ark BV or its licensors.
2. Without the prior written consent of Noble Ark BV, such materials may not be copied, distributed, modified, published or commercially exploited.
3. Placing an order does not grant the Customer any intellectual property rights in Noble Ark BV’s systems, processes or materials, unless otherwise agreed in writing.

ARTICLE 13 – PRODUCT INFORMATION AND REGULATORY COMPLIANCE

1. Noble Ark BV endeavours to provide accurate and up-to-date product information.
2. The Customer acknowledges that skincare and cosmetic products are subject to applicable European and national legislation and regulatory requirements.
3. Where the Customer markets products under its own brand name, additional obligations may apply to the Customer in its capacity as a responsible person, distributor, brand owner or other relevant economic operator, depending on the applicable legislation.
4. The Customer is responsible for using the products in accordance with the product information provided and applicable legislation, to the extent that such responsibility legally rests with the Customer.
5. Noble Ark BV shall provide the information and documentation reasonably required for the agreed services, to the extent such information is available and contractually agreed.
6. Nothing in these Terms shall release either party from obligations imposed directly by applicable European Union or national legislation.

ARTICLE 14 – OPTIONAL SERVICES AND THIRD-PARTY TOOLS

1. The Services may use software, payment providers, hosting services, logistics partners and other third-party services.
2. Noble Ark BV cannot fully guarantee the availability or operation of services provided by independent third parties.
3. The use of such services may be subject to separate terms and conditions and privacy policies of the relevant third party.

ARTICLE 15 – THIRD-PARTY LINKS

1. The website may contain links to websites or services operated by third parties.
2. Noble Ark BV is not responsible for the content, security, availability or accuracy of third-party websites.
3. The use of third-party websites or services is undertaken at the user’s own responsibility.

ARTICLE 16 – PRIVACY AND PERSONAL DATA

1. Noble Ark BV processes personal data in accordance with its Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).
2. Personal data may be processed for purposes including account creation and management, order processing, invoicing, customer service, communication, delivery and other necessary business activities.
3. Where Noble Ark BV uses external service providers, such as hosting providers, payment providers, logistics providers or software suppliers, personal data may be shared with such parties to the extent necessary to provide the Services and in accordance with applicable law.
4. Further information regarding the processing of personal data is provided in the Noble Ark BV Privacy Policy [LINK].

ARTICLE 17 – FEEDBACK

1. If the Customer provides Noble Ark BV with ideas, suggestions, reviews, feedback or other information, Noble Ark BV may use such information to evaluate and improve its Services, to the extent permitted by law.
2. If Noble Ark BV wishes to use Customer feedback publicly for marketing or promotional purposes, separate consent may be requested where required.

ARTICLE 18 – ERRORS AND INACCURACIES

1. Despite our efforts, information on the website or webshop may occasionally contain errors, inaccuracies or omissions.
2. This may include information relating to prices, product information, availability, delivery times, images and promotions.
3. Noble Ark BV reserves the right to correct such errors and to modify or update information.
4. If an order is based on an obvious error, Noble Ark BV may notify the Customer and, where necessary, cancel the order.

ARTICLE 19 – PROHIBITED USE

The Customer may not use the Services:

(a) for unlawful purposes;

(b) to violate applicable laws or regulations;

(c) to infringe the intellectual property rights of Noble Ark BV or any third party;

(d) to provide fraudulent, misleading or harmful information;

(e) to interfere with the security or operation of the website or Services;

(f) to collect data from other users without authorisation;

(g) to distribute viruses, malware or other malicious code;

(h) to impersonate another person or business; or

(i) in any other manner that may harm the operation of the Services or the rights of Noble Ark BV or third parties.

Noble Ark BV may suspend or terminate an account if the Customer breaches these Terms.

ARTICLE 20 – TERMINATION

1. Noble Ark BV may terminate or suspend access to the Services if the Customer materially breaches these Terms.
2. Termination shall not affect payment obligations that have already arisen.
3. Provisions that by their nature are intended to survive termination shall remain in effect, including provisions concerning intellectual property, liability, payment, privacy and applicable law.

ARTICLE 21 – DISCLAIMER OF WARRANTIES

1. Noble Ark BV endeavours to ensure the reliable operation of its website and Services but cannot guarantee that they will always be available without interruption or errors.
2. To the extent permitted by applicable law, Noble Ark BV shall not be liable for temporary unavailability caused by maintenance, technical issues, failures of third-party service providers or other circumstances beyond its reasonable control.
3. Nothing in this provision shall limit any statutory rights or obligations that cannot lawfully be excluded or restricted.

ARTICLE 22 – LIMITATION OF LIABILITY

1. To the extent permitted by applicable law, Noble Ark BV shall not be liable for indirect loss, consequential loss, business interruption, loss of turnover, loss of profit, loss of data or lost commercial opportunities arising from the use of the Services or products.
2. This limitation shall not apply to liability that cannot legally be excluded or limited under applicable law.
3. Noble Ark BV shall not be liable for damage resulting solely from incorrect information, instructions, designs, logos, files or other materials supplied by the Customer.

ARTICLE 23 – INDEMNIFICATION

1. To the extent permitted by applicable law, the Customer shall indemnify and hold harmless Noble Ark BV against third-party claims arising from:

(a) a breach of these Terms by the Customer;

(b) the unlawful use of trademarks, logos, images, texts or other materials supplied by the Customer;

(c) the use of products or materials contrary to the instructions provided; or

(d) a breach of applicable law by the Customer.

1. This indemnification shall apply only to the extent that the relevant claim is attributable to the Customer.

ARTICLE 24 – FORCE MAJEURE

1. Noble Ark BV shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
2. Force majeure may include, without limitation, natural disasters, fire, war, pandemics, strikes, transport disruptions, technical failures, cyber incidents, government measures, supplier disruptions, shortages of raw materials and other circumstances that could not reasonably have been foreseen or prevented.
3. If a force majeure situation continues for an extended period, the parties may consult with each other regarding the termination of all or part of the agreement, without Noble Ark BV being liable for consequential damages.

ARTICLE 25 – SEVERABILITY

If any provision of these Terms is declared wholly or partially invalid, void or unenforceable, the remaining provisions shall remain in full force and effect.

The parties shall replace the relevant provision with a valid provision that, to the greatest extent possible, achieves the purpose and economic effect of the original provision.

ARTICLE 26 – WAIVER

The failure of Noble Ark BV to exercise a right immediately shall not constitute a waiver of that right.

A waiver of any right shall be valid only if confirmed in writing.

ARTICLE 27 – ENTIRE AGREEMENT

These Terms, together with the quotation, order confirmation, product specifications, Privacy Policy and any other documents agreed in writing, constitute the entire agreement between Noble Ark BV and the Customer in relation to the relevant order or Services.

In the event of any conflict between documents, unless otherwise agreed in writing, the following order of precedence shall apply:

1. specifically agreed written terms;
2. the order confirmation;
3. the quotation;
4. these Terms and Conditions.

ARTICLE 28 – GOVERNING LAW

1. These Terms and all agreements between Noble Ark BV and the Customer shall be governed by and construed in accordance with the laws of Belgium.
2. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent permitted by applicable law.
3. Where Noble Ark BV supplies goods to business customers in other Member States of the European Union, mandatory provisions of applicable law that cannot legally be excluded shall remain applicable.

ARTICLE 29 – JURISDICTION

1. To the extent permitted by applicable law, the courts of the judicial district in which Noble Ark BV has its registered office shall have exclusive jurisdiction to settle disputes.
2. The parties shall endeavour to resolve any disputes amicably before commencing legal proceedings.

ARTICLE 30 – CHANGES TO THESE TERMS AND CONDITIONS

1. Noble Ark BV reserves the right to amend these Terms from time to time.
2. The most recent version shall be published on the website.
3. Amendments shall apply to agreements entered into after the date of the amendment, unless applicable law or an existing agreement provides otherwise.

ARTICLE 31 – CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact:

Noble Ark BV
Belgium
Email: info@noble-ark.com
Website: noble-ark.com
Company registration number: 1029424574
VAT number: BE1029424574

Last updated: August 11, 2026