Returns, Cancellations and Refund Policy

Last updated: 11 August 2026

Noble Ark BV offers personalised skincare and cosmetic products that are specifically created and/or personalised according to the customer's wishes, branding and specifications.

As these products are specifically manufactured or personalised for the customer, special conditions apply to such orders with regard to cancellations, returns and refunds.

1. Personalised Products

Products ordered through Noble Ark may, among other things, be customised with the customer's brand name, logo, packaging, design, text or other specifications.

A product that is manufactured based on the customer's individual choices or specifications, or that is clearly personalised for the customer, is considered a personalised product.

For such products, to the extent permitted by applicable law, the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

This means that a customer cannot return or cancel such an order simply because they have changed their mind, no longer want the product or no longer need it.

The statutory exception for personalised goods applies regardless of whether Noble Ark has already started production.

2. Order and Approval

For personalised products, Noble Ark may, depending on the product and order, provide the customer with a digital mock-up, design, proof or other visual representation for approval.

The customer is responsible for carefully reviewing all information provided, including:

• brand name
• logo
• text
• colours
• images
• contact details
• product information
• other specifications provided by the customer.

When a design or mock-up is submitted for approval, the customer's approval is considered confirmation that the information and specifications shown are correct.

Once approved, the order may be released for production.

Any changes requested after approval may result in additional costs and/or an adjusted delivery time.

3. Final Orders

An order for personalised products becomes final once:

• the customer has placed the order
• the order has been accepted by Noble Ark 
• the payment, where required in advance, has been received

From that point onwards, the order cannot be cancelled free of charge if it concerns personalised products.

If the customer nevertheless wishes to make a change or cancel the order after confirmation, Noble Ark may assess whether this is still possible. However, Noble Ark is not obliged to accept such a change or cancellation.

Any costs already incurred for design, preparation, materials, production, personalisation, packaging or other services may be charged to the customer.

4. No Returns for Correctly Personalised Products

Personalised products that have been correctly manufactured in accordance with the specifications provided and/or approved by the customer cannot be returned.

The fact that a customer no longer wants the product after delivery, has changed their mind, wants a different appearance, or can no longer or no longer wishes to sell the product does not constitute grounds for a return or refund.

This provision does not affect the customer's statutory rights in the event of a defect, damage, non-conformity or a product that does not correspond to the order.

5. Defective, Damaged or Incorrectly Delivered Products

Noble Ark strives to process every order accurately and carefully.

The customer should inspect the order as soon as possible upon receipt.

If a product:

• was delivered damaged
• has a manufacturing defect
• does not correspond to the product ordered
• does not correspond to the specifications confirmed by Noble Ark
• is otherwise not in conformity with the agreement

the customer must notify Noble Ark as soon as possible.

The customer may contact us through the contact option on our website or by email at:

info@noble-ark.com

Where possible, please include clear photographs and a description of the issue when submitting a claim.

Noble Ark will assess the claim and, where the issue is attributable to Noble Ark, provide an appropriate solution in accordance with applicable law.

Depending on the circumstances, this may include replacement, repair or another appropriate remedy.

6. Errors in Information Provided by the Customer

Noble Ark is not responsible for errors resulting directly from incorrect, incomplete or outdated information provided or approved by the customer.

This may include, for example:

• incorrectly spelled brand names
• incorrect text
• incorrect contact details
• incorrectly supplied logos
• images of insufficient quality
• incorrect colour codes
• incorrect product information
• other specifications provided or approved by the customer

If Noble Ark has provided a design or mock-up to the customer and the customer has approved that design, the customer is responsible for checking the information contained therein.

This provision does not apply where the error is the result of an error made by Noble Ark itself when carrying out a correct and complete order.

7. Statutory Right of Withdrawal for Consumers

When an order is placed by a consumer, the statutory right of withdrawal generally applies to distance contracts, subject to the applicable legal exceptions.

For goods made to the consumer's specifications or clearly personalised, European legislation provides an exception to this right of withdrawal. The Belgian Federal Public Service Economy also identifies personalised goods as an example of an exception.

To the extent that a product actually falls within this statutory exception, the consumer cannot withdraw from the order under the statutory right of withdrawal.

Noble Ark will assess whether this exception applies based on the nature of the product and the specific order.

8. B2B Orders

Noble Ark primarily serves professional customers and businesses that wish to have products personalised for their own brand or business.

Where an order is placed by a business acting in the course of its professional or commercial activities, that customer is not considered a consumer.

Consumer protection rules, including the statutory right of withdrawal applicable to consumers, do not automatically apply to such orders.

For B2B orders, the agreement, order, specifications confirmed by Noble Ark and applicable general terms and conditions shall govern, subject to any mandatory provisions of applicable law.

9. Refunds

A refund will only be issued where Noble Ark is legally or contractually required to do so, or where Noble Ark has expressly agreed to a refund in writing.

A correctly manufactured and personalised product does not, in itself, give rise to a right to a refund.

Where a refund is approved, it will generally be issued using the original payment method.

The processing time may depend on the payment method used and the relevant bank or payment service provider.

10. Return Shipping Costs

Where a return is legally permitted or has been approved in writing by Noble Ark in advance, the customer will be informed of how the product must be returned and who is responsible for any return shipping costs.

A return shipment sent without prior approval from Noble Ark may be refused.

11. Exceptions to This Policy

Nothing in this Returns, Cancellations and Refund Policy is intended to exclude or limit any statutory consumer rights or other mandatory provisions of applicable law.

If any provision of this policy is found to be wholly or partially unenforceable, the remaining provisions shall remain in full force and effect.

12. Contact

If you have any questions regarding an order, personalisation, design, delivery, defective product or return, please contact us:

Noble Ark BV
Email: info@noble-ark.com

We will handle every request as promptly as possible and in accordance with applicable law.